okpey Privacy Policy

1 Introduction

okpey ("we," "us," or "the Operator") is committed to protecting the privacy and personal data of every player who uses the okpey online gaming platform, accessible at okpey.cam. This Privacy Policy describes how okpey collects, uses, stores, shares, and protects your personal information in connection with your use of the platform and its services.

This policy applies to all personal data collected through the okpey website, any mobile browser interface through which the platform is accessed, communications between you and the okpey support team, and any other interaction you have with the okpey platform or its representatives.

okpey serves players across the Philippines — including Metro Manila, Cebu, Davao, Quezon City, Iloilo, and beyond — and processes personal data in accordance with applicable data protection laws and the regulatory requirements governing online gaming operations in the relevant jurisdiction. We are committed to handling your personal information responsibly and with transparency.

2 Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person — including name, mobile number, email address, date of birth, government ID details, financial account information, IP address, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, the Operator of the okpey platform.
• "Data Processor" means a third party that processes personal data on behalf of the Data Controller pursuant to a data processing agreement.
• "KYC" means Know Your Customer — the identity and age verification process required of all okpey players.
• "Cookies" means small data files placed on your device by the okpey platform to support functionality, session management, and analytics.
• "Player" or "You" means any individual who registers for, accesses, or uses the okpey platform.

3 Personal Data We Collect

okpey collects the following categories of personal data from players in the course of account registration, KYC verification, platform use, and support interactions:

4 How We Collect Your Data

okpey collects personal data through the following channels and mechanisms:

• Direct submission by you: When you complete the account registration form, submit KYC documentation, contact the support team, or update your account profile, you provide personal data directly to okpey.
• Automated technical collection: When you access the okpey platform, technical data including your IP address, device identifiers, and browser information is automatically recorded by our servers and security systems.
• Payment processing: When you make a deposit or request a withdrawal via GCash, Maya, BPI, BDO, or another supported Philippine payment channel, transaction-related data is exchanged between okpey and the relevant payment processor.
• Cookies and similar technologies: The okpey platform uses cookies and similar session-management technologies as described in Section 7 of this policy.
• Third-party verification services: KYC identity and document verification may be conducted through licensed third-party identity verification providers who process data on our behalf as Data Processors pursuant to appropriate data processing agreements.
• Fraud prevention and security systems: Device fingerprinting, IP analysis, and behavioral monitoring tools collect technical signals used to identify suspicious activity, multiple accounts, or unauthorized access attempts.

5 Purpose & Legal Basis for Processing

okpey processes your personal data only where a valid legal basis exists. The following table sets out the primary purposes for which we process personal data and the corresponding legal basis for each:

• Account registration and management — Necessary for the performance of our contract with you as a registered okpey player.
• KYC identity and age verification — Legal obligation under applicable gaming regulations; necessary to enforce the 21+ age requirement mandated by PAGCOR.
• Processing deposits and withdrawals — Necessary for the performance of our contract with you; required for the delivery of payment services.
• Customer support — Legitimate interest in resolving player disputes and delivering quality service; contractual necessity where support relates to account or payment issues.
• Fraud prevention and platform security — Legitimate interest in protecting the okpey platform, its players, and the integrity of gaming operations from fraud, money laundering, and unauthorized access.
• Anti-money laundering (AML) compliance — Legal obligation under applicable AML and financial crime regulations.
• Responsible gaming monitoring — Legitimate interest and legal obligation; to identify and support players displaying indicators of problem gambling in accordance with responsible gaming standards.
• Regulatory reporting — Legal obligation to report certain information to relevant gaming and financial regulators as required by law.
• Marketing communications — Your explicit consent, where given. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
• Platform improvement and analytics — Legitimate interest in improving the okpey platform experience for Filipino players, using aggregated and anonymized usage data where possible.

6 Sharing Your Personal Data

okpey does not sell, rent, or otherwise transfer your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors and financial institutions — Including GCash (Globe Fintech Innovations), Maya (Voyager Innovations), BPI, BDO, Metrobank, and other Philippine payment service providers, for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers — Licensed third-party identity verification services used to conduct document and biometric checks during the KYC process. These providers act as Data Processors under appropriate contractual controls.
• Game content providers — Third-party game studios and live dealer providers whose game platforms are integrated into the okpey casino lobby. Minimal technical data may be shared as necessary for game session authentication.
• Regulatory authorities and law enforcement — Where required by applicable law, court order, or regulatory directive, okpey may disclose personal data to gaming regulators, financial intelligence units, law enforcement agencies, or other competent authorities.
• Fraud prevention and security services — Specialized cybersecurity and anti-fraud service providers who assist okpey in detecting and preventing unauthorized access, multiple account creation, and financial crime.
• Professional advisers — Legal counsel, auditors, and compliance consultants who are bound by professional confidentiality obligations and who require access to player data only to the extent necessary for the advice or service they provide.

7 Cookies & Tracking Technologies

The okpey platform uses cookies and similar technologies to support session management, platform functionality, security monitoring, and aggregated analytics. The following types of cookies are used:

• Strictly Necessary Cookies: These cookies are essential for the okpey platform to function correctly. They manage your authenticated session, maintain your login state, and support the security systems that protect your account. These cookies cannot be disabled without significantly impairing platform functionality.
• Functional Cookies: These cookies remember your preferences — such as language settings, display preferences, and responsible gaming configuration — to provide a more personalized platform experience across sessions.
• Analytics Cookies: okpey uses aggregated, anonymized analytics data to understand how players navigate and use the platform. This data helps us identify performance issues, improve user experience, and develop new features. Where possible, analytics data is processed in aggregate form that does not identify individual players.
• Security and Fraud Prevention Cookies: Technical signals stored in cookies support okpey's fraud detection and multi-account prevention systems by identifying device characteristics associated with your registered account.

Most web browsers allow you to control cookie settings through the browser preferences menu. However, disabling certain cookies may affect the functionality of the okpey platform, including session authentication and security features. For instructions on managing cookies in your browser, please consult your browser's help documentation.

8 Data Security

okpey implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the okpey platform.
• Encryption of data at rest for all sensitive personal and financial data stored in the okpey systems.
• Multi-Factor Authentication (MFA) for internal okpey system access, limiting data access to authorized personnel only.
• Role-based access controls ensuring that okpey employees can only access the personal data necessary for their specific operational responsibilities.
• Regular security audits and vulnerability assessments conducted by internal and third-party security specialists.
• Incident response procedures to detect, contain, and respond to data security incidents promptly and in accordance with applicable notification obligations.

While okpey takes all reasonable precautions to protect your data, no online system can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your okpey account credentials. If you suspect your account has been accessed without your authorization, contact okpey support at [email protected] immediately.

9 Data Retention

okpey retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable law. The following general retention principles apply:

• Active accounts: Personal data associated with an active okpey account is retained for the duration of your account's active status and for a period after account closure as required by applicable laws.
• KYC documentation: Identity verification documents and related records are retained for the minimum periods prescribed by applicable anti-money laundering and gaming regulations, which typically range from five to seven years from the date of account closure or last transaction.
• Transaction records: Financial transaction records — including deposit and withdrawal history — are retained for the periods required by applicable financial record-keeping laws and AML regulations.
• Gaming activity logs: Game history and wagering records are retained for periods required for dispute resolution, regulatory reporting, and responsible gaming monitoring purposes.
• Support communications: Customer support records are retained for a reasonable period following account closure to support dispute resolution and quality assurance.
• Marketing consents: Records of marketing consent and opt-out requests are retained for as long as necessary to demonstrate compliance with applicable communications regulations.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymized in accordance with okpey's data disposal procedures.

10 Your Rights

Subject to applicable law and the regulatory requirements of the online gaming industry, you have the following rights in relation to your personal data held by okpey:

• Right of Access: You have the right to request confirmation of whether okpey processes your personal data and, if so, to receive a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by okpey. Some data — such as KYC-verified identity information — may require re-verification to update.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (such as AML record-keeping requirements).
• Right to Restriction of Processing: You may request that okpey restricts the processing of your personal data in certain circumstances — for example, while a dispute about the accuracy of the data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract with you, and is carried out by automated means, you may request that okpey provides your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes. Where you object to direct marketing, okpey will cease using your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, please contact the okpey data protection team at [email protected]. We will respond to all valid data rights requests within the timeframes required by applicable law and without undue delay.

11 Marketing Communications

okpey may send you marketing communications about promotions, bonuses, new games, and other platform offers where you have provided your explicit consent to receive such communications at the time of registration or subsequently through your account settings.

Marketing communications may be delivered via SMS to your registered Philippine mobile number, or via email to your registered email address. okpey will clearly identify all marketing communications as coming from okpey and will include an opt-out mechanism in every marketing message.

Opting Out. You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in your okpey account settings.
• Using the unsubscribe link included in any marketing email from okpey.
• Contacting the okpey support team at [email protected] and requesting removal from marketing lists.

Opt-out requests will be processed within a reasonable period. Please note that transactional communications — such as deposit confirmations, withdrawal notifications, OTP messages, and support responses — are not marketing communications and will continue to be sent regardless of your marketing preferences, as they are necessary for account operation.

Players who have applied for self-exclusion will be automatically removed from all marketing communications for the duration of their exclusion period. okpey strictly enforces this rule and will not send promotional content to self-excluded players.

12 Children & Minors

The okpey platform is strictly for adults aged 21 years and above. okpey does not knowingly collect, process, or retain personal data of individuals under the age of 21. The mandatory KYC identity and age verification process is designed to prevent underage individuals from accessing the platform.

If you believe a minor may have accessed the okpey platform using your account or device, please contact okpey support immediately at [email protected] and consider requesting an immediate account suspension pending investigation.

13 International Data Transfers

In the course of operating the okpey platform — including through the use of third-party game providers, KYC verification services, and payment processors — personal data may be transferred to or processed in countries outside the Philippines. Where such transfers occur, okpey takes appropriate measures to ensure that your personal data receives a standard of protection consistent with applicable data protection requirements, including:

• Entering into data processing agreements with all third-party processors that include appropriate contractual data protection clauses.
• Transferring data only to third parties whose data protection practices have been assessed and found appropriate for the nature of the data transferred.
• Ensuring that any third-party recipient of personal data is bound by confidentiality obligations and may only use the data for the specific purpose for which it was transferred.

By using the okpey platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions other than the Philippines as described in this section.

14 Changes to This Privacy Policy

okpey reserves the right to amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, the services we offer, or our data processing practices. When material changes are made, okpey will notify registered players via email or a prominent notice on the platform prior to the changes taking effect.

The date at the top of this Privacy Policy reflects the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how okpey protects your personal data. Continued use of the okpey platform following notice of a revised Privacy Policy constitutes your acceptance of the changes.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by okpey, please contact us through the following channels:

• Data Protection Inquiries: [email protected]
• Support Hours: Available 24 hours a day, 7 days a week
• Subject Line: Please include "Privacy Policy" or "Data Request" in your email subject line for prompt routing to the appropriate team.

For concerns relating to responsible gaming, self-exclusion, or player protection, please also refer to our Responsible Gaming page, which provides additional resources and guidance for Filipino players.